Planned Preventative Maintenance &
Reactive Maintenance
(PPM & RM) Contracts
Building Protection Systems (BPS) has provided PPM&RM for Fire Detection and Alarm Systems for over 23 years. These contracts cover a broad range of Fire System Types i.e. Conventional, Analogue Addressable and True Intelligent.
BPS not only maintains systems sold by BPS, but also maintains many systems and manufacturers equipment provided by others; e.g. Zettler, Securiton, Morley IAS, Gent 3400 & 34000 Vigilon, Thorn Minerva, Chubb, Kidde, Apollo, Nittan, System Sensor, Honeywell etc.
Fire Alarm maintenance provision also requires competence in (1) Gas Suppression Systems i.e. FM200, Fe225ea, Inergen, Argon Mix etc., (2) Aspirating Detection Systems i.e. Vesda, AirSense etc., (3) Beam Detection & (4) Linear Heat Detection.
BPS provides PPM&RM services via a fire alarm service team dedicated to the following:
|
Task |
Responsibility |
1 |
|
Contract Director & Contract Manager |
2 |
|
Contract Service Co-Ordinator |
3 |
|
Contract Manager & Contract Supervisor |
4 |
|
Service Technicians |
5 |
|
Service Repair Technicians |
6 |
|
On Call Technicians |
7 |
|
Administration Team |
All BPS operatives openly display photographic identification. On any visit to site whether for site meetings, or works to be carried out, they will present themselves to the client to advise the reason(s) for attendance, predicted time on site, and any predicted disruption to the client. If required by the client, they will sign-in/sign-out on any visit. Where possible, if disruption to the client is expected, this will be advised prior to arrival to site, to enable the client to prepare/plan for such a disruption
As a BS EN 9001:2000 Quality Approved Company, it adheres strictly to the quality procedures laid down in the company quality manual. This manual has procedures for Customer Complaints, a copy is available on request
All BPS field operatives are authorised by and carry Construction Skills Register Cards. The company is registered with Safe T Cert, and operates a Company Health & Safety Policy.
Contract Management is provided by the Service Director, Mr. Mark Gillespie. Mark has a wealth of experience in Service Provision & Service Contract Management for the Company, having worked in the Service Department of BPS for over 20 Years, being Director of that Department from 1986. Additional Support is provided by the Systems & Software Manager, Mr. Thaddeus Thompson.
Contract Scheduling is provided by the Fire Service Co-Ordinator, Mrs. Linda Riddell.
Linda has worked for BPS for 18 Years, with the last 13 Years spent Co-ordinating
Works within the Service Department, and monitoring actual achieved versus target
planned maintenance visit schedules. A programmed schedule of visits is
prepared/programmed in chart form for approval by the Contract Director and Client,
which can be emailed for approval in electronic form, or faxed in hard copy format.
Contract Supervision is provided by the Fire Systems Supervisor, Mr. Glenn Fisher. Glenn has worked for BPS for 10 Years, supervising Fire Systems Contracts and
providing Technical Support to the Field Technicians for the past 4 Years. His
detailed knowledge of various systems and manufacturers has proved invaluable to
the Company.
Planned Maintenance is undertaken by a highly skilled & trained maintenance team
of service technicians, to an agreed programme, as described herebefore. This can
be provided on either a bi-annual or quarterly basis, and is undertaken in accordance
with pre-planned schedules and the relevant sections of B.S. 5839: 2002. All
achieved versus planned maintenance schedules will be internally reviewed by BPS,
and discussed/agreed with the Clients Representitive.
Reactive Maintenance is undertaken by a dedicated team of Service Repair
Technicians. Reactive Repairs are planned and undertaken in response to Clients
Service Repair requests/orders received by the 24 Hour Service Desk. Each Service Repair Request/Order is received by BPS, given a Unique Reference Number (URN), and then acknowledged to the Client either by fax or email, stating URN, person dealing with the work order, time received, expected response time, contact person & number. If, due to unforeseen circumstances, all service repair technicians are occupied on other calls, the client will be advised, and the call will be placed in a prioritised queuing system, and copied to the Contract Supervisor/Contract Manager.
Out of Hours Reactive Maintenance, if the response time demands immediate repair,
will be undertaken without prior BPS to Client paper or electronic acknowledgement.
All other aspects of the Service Repair Request will be operated and undertaken as
above, with the order acknowledgement being confirmed with full details of outcome
after 9AM the following working day. A dedicated Emergency Call-Out Number is
operated by BPS, with appropriate landline telephone diverts in place to mobile
telephones and with fail safe pager diverts in the event of mobile telephone network
coverage failure. BPS operate a direct customer contact with the Call-out personnel,
which gives the customer advice as to expected response time, and allows advice
from the customer in terms of any access restrictions etc.
Planned Preventative Maintenance will be invoiced quoting PPM Order Number, BPS
Task Number (cross referenced to BPS PPM Programme Chart), c/w Copy of Client
Signed Work Docket, confirming undertaken work.
Reactive Maintenance will be invoiced quoting BPS URN, c/w Copy of URN
Acknowledgement, & Copy of Client Signed Work Docket, confirming undertaken
work.
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